Crossroads

Reflecting on the paths forward, personally and professionally. #Blog #Blogging #PersonalDevelopment #Health #ProfessionalDevelopment #Career #ITSM

ICT Major Incident Review: what outcome are you really after?

Conducting a Major Incident Review (MIR) should focus on incident detection, response management, and communication, rather than rushing to determine root causes, which may compromise the review’s effectiveness.